Maintenance
At GPS Renting, we encourage residents to perform basic troubleshooting when issues arise in the property. Many common problems can be resolved with simple steps, helping to avoid unnecessary costs for both residents and property owners. Below, you’ll find examples of common maintenance issues and troubleshooting steps to assist you.
Urgent Maintenance Issues
For urgent maintenance issues, such as major leaks, no heat during winter, or safety hazards, please contact our emergency hotline at (206) 222-0688 immediately.
What is an emergency?
- Sever water issues – uncontrollable leaks, flooding, no hot water, broken water lines, or sewage backups
- Fire emergencies
- No heating
- Major structural damage to the property
- Carbon monoxide detection or gas leaks
- If you detect a gas odor or notice a gas-related emergency, evacuate the area immediately. Once you are at a safe location, call PSE at 1-888-225-5773 or dial 911. Avoid using any devices that could create a spark, including light switches, garage door openers, or landline phones, near the suspected leak.
- Policy activity or security concerns
Non-urgent Maintenance Issues
For non-urgent maintenance requests, please submit a service request through the Resident Portal.
How to submit a maintenance request?
- Gather Important Details
Before submitting your request, please collect the following information:- Appliance or item details – Model and serial number (if applicable)
- Description of the issue – What is happening? When did it start?
- Troubleshooting attempts – What have you already tried to fix it?
- Photos and videos – Visual evidence helps us diagnose and fix the issue faster.
- Submit Your Request
- Login to your AppFolio Resident Portal.
- Click “New Maintenance Request”.
- Fill in the required details, attach photos/videos, and submit.
- We aim to respond to maintenance requests within 24 hours on weekdays. For urgent issues over the weekend or after hours, our emergency call center is available to assist you. If you haven’t received a response within the expected time frame, please feel free to send us a reminder.
Common Maintenance Troubleshooting Guide
We encourage residents to try basic troubleshooting for common maintenance issues before submitting a request. Below are simple steps to help resolve minor problems quickly.
If an outlet or appliance loses power, it is likely due to a tripped breaker or GFCI outlet.
- Check the breaker panel – Flip all breakers off and back on firmly.
- Reset GFCI outlets – Locate GFCI outlets (commonly in bathrooms, kitchens, garages, or outdoors). Press the test button, then firmly press the reset button. You should hear a click.
- Test with a small appliance (lamp, hairdryer, etc.) to confirm the outlet is working.
💡 Video Guide: How to Reset GFCI Outlets & Breakers
Most garbage disposal issues are caused by jams or lack of use. Before requesting maintenance, try the following:
- Listen for sounds – If the disposal hums but doesn’t spin, it may be jammed.
- Check for blockages – Remove any stuck items using pliers (never use your hands).
- Press the reset button – Located on the bottom of the unit.
- Check power sources – Ensure the disposal is plugged in and check for a tripped breaker or GFCI outlet.
💡 Troubleshooting Videos:
📌 Note: If a technician determines the issue is due to a jam or reset, a service fee may apply.
- Air Filters
- Replace furnace or heat pump filters at least once a year (or more frequently, as per your lease agreement).
- Failure to replace filters may result in repair costs charged to the resident.
- Oil Heat Furnaces
- Residents are responsible for refilling oil before the cold season.
- If the furnace runs out of oil, it may require manual restart:
- Turn the thermostat to 95°F.
- Remove the furnace cover and press the reset button for 45 seconds.
- Residents are responsible for pest control in single-family homes (see lease agreement for details).
- Ants: Use indoor sprays or traps (Shop here).
- Rodents: If you see droppings or live rodents, take photos and submit them through the maintenance portal.
- Wasps: Learn about seasonal wasp behavior:
Owners are not required to provide or maintain window screens. However, if you’d like to install them, submit a request with measurements, and we will check if the owner is willing to assist with the cost.
- Test different controls – Try the wall button, remote, or keypad. If only one works, check the remote battery.
- Check for obstructions – Ensure nothing is blocking the sensors.
- Inspect the door and spring – If the door is damaged or the spring is broken, submit a maintenance request.
- Verify the motor latch – Ensure it is properly connected.
- If the pilot light won’t stay lit, follow these video tutorials:
If the alarm beeps intermittently, it likely needs a battery replacement. Please replace the battery to ensure safety monitoring is active.
If you’d like to paint a room, please submit a request through the Resident Portal with the paint color code and a photo of the area. We will check with the owner for approval.